If you are selling a product or service, one of the most important things you can do is make it easy for someone to contact you.
They might have a question about your offering.
They might want to know if there is someone who will support the offering in a timely manner.
They might want to know if your company is still in business.
Making it as easy for your customers to contact you and responding in a timely and effective manner can be the difference between success and failure of a company.
Have a great day!