Providing information

Two days ago we launched a new auction website for a client. I was listed as the contact in case there was a problem with registering. I was amazed at the number of people who would write in to get their password changed but wouldn’t provide their username. Or, people who would want answers but would provide such little information that it would take 2 or even 3 emails, back and forth, in order to have enough information to help them.

If you are looking for help with something, please be willing to provide enough information so the other person can actually help. If you don’t do so, you will be wasting your times and theirs.

Have a great day!

Lawrence