People complain and we listen to their complaints. People rave and we listen to their compliments.
When people say nothing, too often, we assume everything is great.
At best, silence means things are good and one thing to remember is when things are good, they rarely become great. When things are good people get complacent and their willingness to take the type of chances needed to be great are avoided.
When you have features you might be offering and no one is talking about the features, listen to the silence and figure out what needs to be done better.
It’s easy to listen people are talking. It’s just as important to listen to what people aren’t talking about.
Listen to the silence
Have a great day!