Check the stats

Most people are familiar with the saying “statistics don’t lie, statisticians do” yet are so willing to accept statistics as the final answer.

The thing to remember is the same statistics can be interpreted many different ways. For example, looking at a web sites statistics, one person might see 1000 visitors to a web site who have looked at 10.000 pages as being much better than one with 1000 visitors and only 2000 page views because it means people are visiting more pages of the website so they must like the site. Another person might look at these same statistics and interpret the visitors who are visiting 10,000 pages as not being able to find what they are looking for as opposed to the visitors to the site with only 2000 page views as finding what they are looking for quicker.

A soccer keeper who makes a lot of saves per game might be thought of by some as doing a really good job based on their save/game percentage. Another coach might interpret this same statistic as meaning the keeper isn’t doing a good job preventing shots so therefore might see the same number in a negative way.

A prosecuting attorney with a whole conviction rate might be seen as some as doing a great job while others might see the same conviction rate and wonder whether this person is only taking the cases they know they can win and letting someone else deal with the others.

A realtor might be able to sell houses in a shorter period of time than other realtor’s but this might indicate they are encourage the sellers to under price their houses.

Statistics can be extremely valuable but realize there are many different ways to interpret statistics and don’t always assume the way they are being presented to you is the only or even the best use of those statistics

Have a great day!

Lawrence

What do you want your obituary to say?

What do you want your obituary to say about you after you are gone? Will it refer to you as a loving mother, caring person, philanthropist to the needy or will it refer to you in a somewhat negative way?

Take a moment and write out what you would like your obituary to say and then work to become the person that it describes.

This might seem like a useless task but it’s a simple goal setting technique used to make sure you are going in the direction you ultimately want to go

Have a great day!

Lawrence

Being polite doesn’t cost more

Organizations are constantly looking at ways to decrease costs and increase revenues.

What if there was a way to improve your organizations service at no additional cost? What if there was a way to make the people you are working with feel better and more important without increasing expenses? What if there was a way to make your customers or clients feel like they really mattered to you and the only effect to the bottom line is possible future business without increasing costs?

The simple way to do all of these things is to be genuinely polite to the people you deal with. Whether you are a front desk clerk, a high powered attorney, a business mogul or a coach, doing simple things like saying hello, saying thank you, looking a person in the eye when you speak with them or any other simple polite act can make a huge difference to the people you are dealing with and ultimately to the bottom line.

Address someone by their name when you can, thank them for helping you and ask if there is anything you can do for them and see how much more receptive they are in the future.

Have a great day!

Lawrence

It’s my fault, I will fix it

How often do you find a problem with something and when you bring it to the responsible parties attention, rather than addressing how they are going to get the problems resolved, they are more intent on giving excuses and explaining how it wasn’t their fault?

Rather than making excuses and diverting blame, take responsibility and get the problem resolved as quickly as possible.

Realize, when someone points out a mistake, they are, in most cases, not doing so to place blame but rather because they want a resolution. They don’t care whose fault it is, they simply want it fixed.

Next time someone comes to you with a problem, be willing to take responsibility (especially if it’s your fault but even if it’s someone else’s fault in your organization) and get it resolved as quickly as possible.

Have a great day!

Lawrence

Your goals might not be my goals

Frequently, we assume that others have the same goals as we do. They might not be stated goals but people tend to transfer their beliefs and goals to others.

If an opportunity comes up for someone we frequently don’t look at the opportunity from their perspective but rather from our own perspective.

You might look at an opportunity and see great long term stability while they might look at it as a dead end job with no excitement

You might look at an opportunity and see financial freedom and they might see it as lacking in other types of freedom.

When looking at situations for others, try to look at it from their perspective and not from yours.

Have a great day

Lawrence

Do you know you?

Do you know the person people think you to be?

Do you think of yourself as a bright, insightful person yet others consider you to be a “know it all” who is so full of yourself you aren’t worth talking to?

Do you think of yourself as someone who is on the rise in your organization but your boss thinks you are at the highest level you can attain?

Do you think of yourself as a sharp dresser but others think of otherwise?

Do you think of yourself as a hard worker who will work all night to meet a deadline yet others think of you as a procrastinator who should have been done much earlier?

When you look in the mirror, do you see the same thing that others see when they look at you?

It’s important to know how others think of you. If their view of you is different than your view of you, it doesn’t mean you need to completely change, but it would be something that could encourage you to change for the better

Have a great day!

Lawrence