Getting better

What if we do to our strengths what others do to their weaknesses?

When a student does poorly on their SAT’s they consider taking a prep class. Why not consider that if they do well so they can do even better?

We focus so much on fixing our weaknesses that it’s really easy to forget to work on our strengths.

I would rather be great at something than simply good at many things. Others might think differently but that’s ok.

Have a great day!

Lawrence

Operator Error

When designing software one of the things we deal with on a pretty regular basis is “operator error”. The end user doesn’t follow directions and doesn’t do what they are supposed to do.

It’s easy to get frustrated when this happens but at some point we as designers have to design in a manner that it “dummy proofs” the system and makes it so easy that operator errors go away.

This is a prime example where rather than saying “it’s operator error so not my fault” we have to look to solve the problem and not place the blame.

When you see operator error, determine the real cause (bad training, bad design or possibly bad people) and see what it will take to solve the problem.

Have a great day!

Lawrence

Ulterior Motives

It’s important to look at the big picture to understand why people and organizations do what they do.

As an example, why do companies sell a product at a loss or even with a small margin? Looked at from a micro level that might seem like a bad decision but macro level you might see the real picture. Companies might sell a shaving razor at a loss know they will more than make up for the lack of profit by selling the razor blades at a significant markup.

Another example is selling an entree at lower margin and making up for it with the beverages, side dishes and desserts.

Looking at the big picture will allow you to determine the ulterior motives that might make business make more sense.

Have a great day!

Lawrence

Flexibility

The things that work today might not work tomorrow.

Various factors change things. It might be the weather, the people, the mood or any number of factors but if we aren’t flexible than we are doomed for failure.

If you plan on doing the exact same thing today that you did yesterday, don’t be surprised if the world passes you by…be flexible.

Have a great day!

Lawrence

Cost

It’s easy to think of wholesale cost as a slight mark up of actual cost.

The other way to look at the cost as being the value that is being offered. A product might have raw material costs of $1 but if it has a value to the consumer of $100 it would be foolish to sell it for $1.

Too often the buyer is thinking of the cost in terms of raw material costs but the seller is thinking in terms of true value. Until they can get on the same page, the transaction rarely happens.

Have a great day!

Lawrence

The right people

If you find that you have to tell everyone you manage exactly what to do, when to do it, how to do it and why to do it you might need to reconsider a couple of things.

First, do you have the right people? If you can’t trust them to make their own decisions, maybe you need to find people you can trust to do so.

Second, are you the right manager? If you have the right people and you still feel the need to micro manage, maybe it’s not them, it’s you.

Just a thought.

Have a great day!

Lawrence