When designing software one of the things we deal with on a pretty regular basis is “operator error”. The end user doesn’t follow directions and doesn’t do what they are supposed to do.
It’s easy to get frustrated when this happens but at some point we as designers have to design in a manner that it “dummy proofs” the system and makes it so easy that operator errors go away.
This is a prime example where rather than saying “it’s operator error so not my fault” we have to look to solve the problem and not place the blame.
When you see operator error, determine the real cause (bad training, bad design or possibly bad people) and see what it will take to solve the problem.
Have a great day!