For me as a customer, the perfect store is one in which I’m there alone, there is a lot of the exact product I want, nothing else, and an employee available to help me whenever I need it but at the same time not being overbearing.
For me as a business owner, the perfect store has a LOT of customers, a large selection to choose from, just enough customer service to help the customers but no extra people waiting.
The key is to find something in the middle that satisfies all involved.
In your business, where is the happy middle that makes everyone happy?
Have a great day!