If you can help someone, great!
If you can’t help them, don’t hurt them.
Too often people don’t know how to help but are ashamed to admit this so instead of doing nothing, they provide bad advice.
There is nothing wrong with saying “I don’t know” or “I can’t help” but there is something terribly wrong not knowing and pretending that you do.
As a simple example, if you are looking for directions to a location, if you ask someone and they tell you they don’t know, you move on and ask the next person. If they don’t know but you give directions anyway, you end up going in the wrong direction and don’t have a reason to ask anyone else.
If you can’t help someone, don’t hurt them
Have a great day!