People make mistakes all the time. Somehow they think apologizing makes everything all better.
Sometimes people have to acknowledge that “I’m sorry” isn’t good enough (although a sincere apology is certainly better than none at all).
A restaurant serves bad food and there is a good chance the customers will never come back.
A hotel clerk provides bad customer service because she is having a bad day and there is a good chance that customer will not return.
A company makes a bad hire and the amount of time, energy and money it will take to fix the mistakes, find a new employee and train that new employee can cost much more than just the cost of the initial mistake.
If people realized the real cost of a mistake, it might make them rethink some of their choices.
Have a great day!