Be prepared when changing

A local grocery store is expanding and as a result, many items are being moved around.

I assume this change will be for the better long term but short term, it’s extremely difficult to find things in the store. Items aren’t where they were in the past.

When I was at the store yesterday I couldn’t find an item I regularly purchase so I asked one of their employees for help. She told me exactly where the item would be so I went there…and it wasn’t there. She told me where the item used to be and not where it is now.

Because the employees have not been trained properly to prepare for the change, it becomes an inconvenience for everyone.

If you are going to be making a big change in your business, make sure everyone is trained, in advance, to make things as easy as possible for your customers.

Have a great day!

Lawrence

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