As I briefly wrote about yesterday interpreting data can be very effective but only if done properly. Here is an example.
During the monitoring of online training you see a problem with one of the test questions. With most of the questions, 92% of the respondents get the questions correct. With one of the questions, only 64% of the respondents get the question correct.
The first thing to understand is without tracking this type of information, we don’t know there is a problem. With tracking you can determine there is a problem.
The next thing is determine is what the problem is. It’s easy to assume “the people taking this question simply don’t get it” but most likely the problem is either
The content isn’t being taught properly
The question isn’t worded properly
The answer to the question is incorrect
Until you determine which of the above is the case, you really can’t take the proper action
In summary, without data, we don’t know there is a problem. Once we know there is a problem we then must use research to determine what the problem really is. Don’t make the mistake of just assuming the problem is the first thought that comes to your mind
Have a great day!