Some people look at good customer service as having someone always available to help. You walk into a store and someone asks you “may I help you?” You look at a product and someone asks you “do you have any questions?”
Another form of customer service is you walk into a store and it’s organized in a way that you are able to find what you are looking for right away, the description of the products are easy to find and accurate and the pricing/checkout process is so simple you don’t need any help. If you do have a question, there is an easy way to contact a person.
The first method gives the impression of really providing great customer service.
The second method requires a lot more organization and planning but in my mind, the fact they did all the work in advance, which makes the process easier on my end, shows truly great customer service.
It’s just a matter of how you look at things
Have a great day!