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What if you didn’t get any new business?

How would you treat your current customers differently if you knew you couldn’t get any new customers so you had to find a way to maximize things with your current customers?

It doesn’t matter if you own a restaurant, a camp, a hotel, or you sell websites, houses or something else. Would you do things differently if this were the case?

The question I have is, why don’t you do those things now? Your current customers should be treated like they really do matter. Too often, we spend more time and effort worrying about the next customer and forget to take care of the current ones.

If you really give it some thought you will find ways to increase business by concentrating on the current customers instead of worrying about where to find the next ones.

Have a great day!

Lawrence

Take ownership of a problem, FIX IT and PREVENT FROM HAPPENING AGAIN

Back in the 1970; there was a company that demanded their employees take “ownership” of problems and mistakes.

When something would go wrong, one person would “own” the problem. This meant they take responsibility for the problem. It was away for people to stop blaming others and instead someone would say “I own it, it’s my fault”.

The company failed

One of the reasons they failed is while individuals would take ownership of a problem, they wouldn’t take the next two steps. The next step is to the problem. It doesn’t matter to me if someone takes responsibility or not if they don’t do anything to fix the problem.

The next step after fixing the problem is to do everything you can to make sure the problem doesn’t happen again.

The next time a problem or mistake occurs, take ownership, fix the problem and make sure it doesn’t happen again. If you do that, people will like working with you

Have a great day!

Lawrence
PS The reason I’m not using the name of the company from the 1970′s is there is another company with the same name currently in business.

How many opportunities did you see in the last 24 hours?

There are great opportunities everywhere one looks. The key to finding them is to look with an open mind, look for the opportunity and not the negatives and be willing to take a chance when one is available.

If you didn’t see dozens of opportunities in the last 24 hours, you aren’t looking. Count the opportunities in the next 24 hours and take a chance on at least one.

You might be surprised with what happens

Have a great day!

Lawrence

Blink after the emotion

I’m a big believer in much of what was written about by Malcolm Gladwell in his book “Blink”. Too often, we want to over analyze situations rather than trusting our initial impressions. However, there is an exception to this.

When you are going through an emotional period, be careful about following your initial reaction. You want this type of decision to be based on an open mind and not biased by emotion.

Trust your gut but only after the emotion has subsided.

Have a great day!

Lawrence

I Agree

If people around you keep saying “I agree” with everything you say…you need to get better people around you!

Short term, people might enjoy having “yes people” around them. Long term, it gets old and also doesn’t stimulate to grow. Be around people who will challenge you, question you, provoke you. Those are the people who will force you to keep thinking, keep growing and keep getting better.

Likewise, if you find you are agreeing with everyone around you realize, you are probably expendable as well. They most likely will be looking for others who help them grow so what you might think of as being supportive, in reality, might be holding everyone back

Have a great day!

Lawrence

New Book – Surviving the Internet

Just a quick announcement that my latest book “Surviving the Internet: A Guide for Parents and Kids” is now available on Amazon.com.

Surviving The Internet

This book will help both parents and their kids to safely navigate the Internet. There are a great number of risks online and the more one knows the better for all.

To learn more and to order online, please go to http://www.amazon.com/Surviving-Internet-Guide-Parents-Kids/dp/1452867208/

Have a great day!

Lawrence

Complex is OK, Complicated isn’t

Our lives seems to get more complex every day. Whether it’s more complex dealings in the work place, complex relationships or something else there is just so much going on in our lives that it’s inevitable it will be complex. The definition I’m using for complex is “composed of many interconnected parts”.

There are some who are able to live truly simple lives but for many of us, it’s quite difficult.

The thing to remember is just because something is complex, doesn’t mean it has to be complicated. I’m thinking of complicated as being the way you handle the situations.

An easy example would be a bridge across a river. The engineering of the bridge to make sure it supports the appropriate weight, has the proper clearance etc is complex beyond belief. However, if it’s built properly, the ability for people to get from one side of the river to the other wouldn’t be complicated at all, in fact, it should be quite simple.

While we all have a lot going on in our lives (complex lives) if we organize ourselves properly, set priorities, use time management skills and plan properly, most of us can actually simplify our lives a great deal while continuing to live in a complex world.

There are two reasons people continue to live complicated lives:

They don’t know how to be better organized
Consciously or subconsciously they think it’s impressive to appear to be always overwhelmed and late and busy.

If you fall into the first category, there are many tools you can use and books written on the subject to help you get better organized. If you fall into the second category…you are wrong.

It’s fine to live a complex life, it doesn’t mean you have to live a complicated life.

Have a great day!

Lawrence

The passing of a legend

A couple of days ago we lost a true legend. John Wooden passed away at the age of 99. Known by many as the former coach of the great UCLA basketball teams (and deservedly so with accomplishments such as winning 10 national championships including 7 in a row, 88 game winning streak and so many other accomplishments it’s truly mind boggling), the reality is he was much more than just a basketball coach.

The lessons he taught, which include his “Pyramid of Success” are truly life altering if truly understood and applied. Rather than try to explain his beliefs, I would like to encourage everyone to check out his official website at www.coachwooden.com. If you can read through that site and not get something of value out of it, I can assure you, there is nothing I could write that can make a difference. Take some time, read through the site, think about his values and even if you apply only one of his many beliefs, you will be a better person

Have a great day!

Lawrence

If you want to be different, don’t copy the competition

Many organizations want to do things differently. They want to be unique. They want to be creative. They want to be trend setters. They want to be out front.

Their solution to accomplishing this is…to copy their competition.

They look at what their competition is doing and try to do the same (or claim to want to do it better)

If their competition is blogging, they start a blog.

If their competition is tweeting, they create a twitter account.

You wont be different by copying the competition. If you need inspiration for doing something different than the others, look towards non competing industries and see what they are doing. If you are an engineer, maybe there is something artists are doing that can be integrated into your business. If you are an educator, maybe there is something researchers are doing that will improve your teaching.

If you want to be different, don’t copy the competition, look elsewhere for inspiration (or try something really novel and come up with an idea on your own)

Have a great day!

Lawrence

Post Event Reviews

How often do you do a post event review? This would be where you look at the event you just finished and determine what was done well, what was done poorly and how to improve on things for the future.

If you are a coach of a team, you would do a post game review of the game to determine what you should work on in the upcoming practices.

If you are a teacher, you would do a post class review to determine how the class went and to look for ways you could improve the next time.

If you area a realtor, you would do a post sale review to determine what you did well and what could be done better on future sales.

Too often we are so relieved an event is over we forget to do a post event review and because of this, we fail to improve for our future events

Have a great day!

Lawrence