Organizations are constantly looking at ways to decrease costs and increase revenues.
What if there was a way to improve your organizations service at no additional cost? What if there was a way to make the people you are working with feel better and more important without increasing expenses? What if there was a way to make your customers or clients feel like they really mattered to you and the only effect to the bottom line is possible future business without increasing costs?
The simple way to do all of these things is to be genuinely polite to the people you deal with. Whether you are a front desk clerk, a high powered attorney, a business mogul or a coach, doing simple things like saying hello, saying thank you, looking a person in the eye when you speak with them or any other simple polite act can make a huge difference to the people you are dealing with and ultimately to the bottom line.
Address someone by their name when you can, thank them for helping you and ask if there is anything you can do for them and see how much more receptive they are in the future.
Have a great day!